Monarch Airlines Address
|Head Office||Customer Relations Department, Monarch Airlines, Prospect House, Prospect Way, London Luton Airport, Luton, Bedfordshire, Lu2 9NU|
Monarch Airlines Opening Hours
|Monarch Airlines||Opening Hours|
|Monday – Friday||8.30 am – 7pm|
|Weekend’s||9 am – 4.30 pm|
Monarch Airlines are based in the UK with headquarters at Luton Airport. They are the oldest airline in the country and operate services to the likes of Egypt, Turkey and Greece along with many more. If you are due to travel with Monarch Airlines or you have recently flew with them, you may wish to call the airline to make an enquiry or complaint. If so, you can call the Monarch Airlines customer service contact number.
Why Should I Dial The Monarch Airlines Customer Service Contact Number?
Here are some of the reasons you might call:
- Ask about baggage restrictions for hand and hold luggage.
- Ask about what to do if you have medical or special requirements.
- Find out if you are able to fly with children or pets.
- Find out hoow to use online check-in.
- Make a comment or a complaint about Monarch Airlines.
Common Questions About Monarch Airlines
Here are some of the most common questions that customers have about flying with Monarch Airlines, as well as the answers to those questions.
“What restrictions are there on baggage?”
The restrictions on what baggage you can take and how much weight it can be depends on the flight. There are different rules for scheduled flights starting with ZB, charter flights beginning with Mon and scheduled flights to Freetown. You should call the Monarch Airlines customer service team for information about each. Each passenger is entitled to one lot of hand luggage per person as long as it doesn’t exceed the weight limit of 10kg and the size restriction of 56cm x 40 cm x 25cm. Monarch allows you to have two lots of hand luggage as long as the weight and size combined does not exceed the previously mentioned restrictions. Suitcases are classed as hold baggage and are checked in when you arrive at the airport. Monarch Airlines allows baggage of 20kg, 23 kg and 26 kg when the relevant fee is paid. You can pay for your baggage online when you check in, or you can pay for it at the airport. Prices will increase, the heavier the bag gets and any baggage that is exceeding the weight that was selected and paid for, will be charged additional fees. If you are wanting to add additional baggage, you are allowed up to 32kg in weight. You can add all of your baggage online, and pay online. If you are a vantage club silver or gold member you are eligible for a heavier bag, at no extra charge. Whether you are a vantage club member, or just a first time flyer with Monarch, please call the the Monarch Airlines contact number if you are unsure of your baggage allowances.
“What do I do if my baggage has been lost on a Monarch Airlines flight?”
You should complete a Property Irregularity Report Form at the airport if you have not been able to collect your luggage from the baggage claim area. If it is found by ground handling staff, it will be delivered to your address as soon as possible. If not, you may be able to claim a refund from Monarch. Monarch Airlines guarantees to search for your baggage for 21 days after it has gone missing and they recommend that if you have got lost luggage then you should contact your holiday insurance provider as soon as possible. Monarch will accept liability for lost and damaged luggage in accordance with the Montreal Convention. If you collect your baggage and it is damaged you will need to report this there and then at the airport, and again, fill out a Property Irregularity Form and also report the details of the damage of your luggage at damagedluggage.com, this must be done within seven days. If Monarch have not lost your hold baggage, but you have misplaced your hand luggage on the plane, please call the Monarch Airlines contact number and state where the aircraft that you left your luggage on recently landed.
“Can I fly with young children or pets?”
Newly born infants under seven days old will not be allowed to travel onboard a Monarch flight. Similarly, mothers who have just given birth will not be able to fly within two weeks of doing so. Pets, on the other hand, are able to travel so long as it meets the guidelines set by the airline, the IATA and the Pet Passport Scheme. This includes them being carried in the hold and not being able to travel on Saturday or Sunday flights. At the moment, pets can depart from any UK airport that Monarch airlines operates from. But on the return flight they are only permitted to return to London Gatwick and Manchester. There are pet centres in both Manchester and London Gatwick airport. If you are travelling with young children, it is strongly recommended that you book your plane seats in advance as then it is guaranteed that you will get a seat together. Babies are required to travel on their parent’s laps with an extension of their seat belt. Parents that are travelling with infants in the same seat will be given specific seating to ensure there is an extra drop down oxygen mask for the baby. Infants will receive the normal 10kg hand luggage allowance and pushchairs, car seats and carry cots can be added to your ticket for no additional charge. There are nappy changing facilities and WC on board all of the Monarch Airlines flights and hot water for bottle heating.
“How do I get my Monarch Airlines e-ticket?”
Checking in online before you get to the airport means that you save time queuing at the check-in desk. The process is very simple, just go to the ‘manage my booking’ section on the Monarch Airlines website and search for your booking by entering your booking reference. Your booking reference can be found on your confirmation email or any emails you have received thereafter regarding your booking. once you have added your seats and baggage, you will be ready to check in. Once checked in, your boarding passes will appear on the screen, one for each passenger, this is otherwise known as your e-ticket and must be printed off and presented at the check in desk. If you have not checked in online, don’t worry check in when you get to the airport is still available. if you have checked in online and do not need to add any hold luggage, you can proceed straight to security when you get to the airport as you will already have your printed boarding pass. You will only need to visit the check-in desk if you have bags that need to go into the hold.
“What is the Monarch Airlines Cancellation Policy?”
Monarch Airlines flights are all non-refundable and this includes any fees you have paid in conjunction with your booking. Please note that when you booked your flight, you agreed to the terms and conditions of booking that flight which would have stated that once made, your booking is non-refundable. This policy applies to all flights with a ZB at the beginning of the booking. For chartered flights with MON at the beginning of the booking, please call the Monarch Airlines contact number or if you have booked through a travel agent, contact them with regards to flight cancellations. If you are unable to travel at all, the only money back you are entitled to would be the tax you paid on your ticket, which you can apply for online. If you can travel, just not on the date you selected, you have the option to change the date or name on your flight booking, for a fee. This can be made up to as little as three hours before the flight departs, over the phone. A fee for a name change over the phone will be £120 and £100 online. There is also an instant changing fee of £20.
A History Of Monarch Airlines
Monarch Airlines transports customers to the Mediterranean, Canary Islands, Cyprus, Egypt, Greece and Turkey. There are also other charter services that provide routes to the United States, India and Africa. The airline, which was founded in 1967, is headquartered in Luton in the south of England but there are also bases in Birmingham, Leeds/Bradford, Manchester and Gatwick. In 2013, it carried almost 7 million people to their destinations.
Monarch Airlines was ranked 28th in the Sunday Times’ list of the most successful private companies in Britain in terms of their sales. Their success is only likely to continue with passenger numbers increasing by 9.5% in 2013 and expected numbers to break 10 million in the next three years.