Travelex Contact Number

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0800 260 0355

Travelex Opening Hours

Department Opening Hours
Customer Services 24 hours a day, 7 days a week

Travelex Head Office Address

Department Address
Customer Services 65 Kingsway, HOLBORN, WC2B 6TD

If you need currency for your holiday or business trip, call the Travelex phone number.

Why would I call the Travelex customer service number?

  • To find out exchange rates.
  • To find the location of your nearest Travelex branch.
  • To get information about a cash passport.

 Travelex products and services


Travelex is the largest supplier of foreign currency in the world, except for banks. They buy and sell a wide range of foreign currency, so wherever you are visiting, you can get the right money.

Travelex Cash Passport

A cash passport is the easiest way to carry your foreign currency. It comes in several forms:

Multi currency

A multi currency card secures your exchange rate and you can load up to 10 currencies on it. You’ll also be able to withdraw your cash free at any ATM where Mastercard is accepted.

Globe cash passport

This type of cash card gives you maximum flexibility- calculating the exchange rate based on what it is that day.

Delivery Options

Once you have decided whether you would like cash or a card, you can choose how you wish to have your currency delivered to you. There are several methods, such as:

  • Click and collect- order online, collect at your local branch.
  • Home delivery- have your currency delivered to your home.
  • Office delivery- if you are based in London, you can have your currency delivered to your office.

The maximum amount of currency that you can order online is £4,999.99.

Travel Insurance

Visit any Travelex store and you will be able to discuss getting travel insurance which will adhere to your needs, be it for business or pleasure. Travelex has the following policies available:

  • Single trip
  • Annual
  • Backpackers
  • Winter sport
  • Business
  • Over 65’s.

Phone Cards

Whether you’re abroad making a call home or vice versa, Travelex has a range of domestic and international phone cards that make calling significantly cheaper. They are available to use in 60 countries, with 24-hour assistance if necessary.

Currency buy back guarantee

There’s nothing worse than having currency left over when you get back from your trip abroad, only to find the exchange rate has gone down and you won’t get the same value for your money as you did when exchanging in the first place. For an extra fee, Travelex can secure the exchange rate, ensuring that if you do need to ‘buy back’ your currency, you’ll get the same rate as you paid.

Money Transfer

If you need to transfer money abroad, Travelex has teamed up with Western Union to provide this.

Travellers Cheques

Widely accepted across the world, travellers cheques allow you to exchange them for currency at your destination, or use them to pay for things whilst you are abroad.


There are over 1,500 Travelex outlets in airports and tourist locations across 26 countries.

Travelex Exchange Rates (September 2016)

These exchange rates were correct at the time of writing and are not guaranteed.

European Union Euro (EUR) 1.1342
USA U.S. Dollar (USD) 1.2710
Australia Australian Dollar (AUD) 1.6536
Canada Canadian Dollar (CAD) 1.6364
Åland Islands Euro (EUR) 1.1342
American Samoa U.S. Dollar (USD) 1.2710
Andorra Euro (EUR) 1.1342
Anguilla East Caribbean Dollar (XCD) 3.2788
Antigua and Barbuda East Caribbean Dollar (XCD) 3.2788

For the current exchange rate, call the Travelex helpline.

Popular questions about Travelex

Where to get Travelex cash passport?

You can buy your Travelex cash passport from the Travelex website and choose to have it delivered to your home, loaded with currency and ready to go. You can also have the card delivered to your local store or alternatively, visit the local store in the first instance to set up the cash passport.

How does Travelex supercard work?

The Travelex Supercard is a brand new, first of its kind product which gives you the freedom to travel abroad without bank card charges. All you need to do is link your current bank cards to the Supercard,which is free, and you then use the supercard to spend money abroad, as you would with a UK bank card. The Supercard is an app and card combination which is available on iOs and Android phones. It means you can spend abroad wherever MasterCard is accepted. However, fees will apply if you use the card to withdraw money from an ATM abroad.

How does Travelex happy hour work?

The Travelex happy hour is a promotion which gives you an even better rate on your currency with a timer that says how long you have left to take up the offer. All you have to do is look out for the countdown timer on the Travelex website. If you want to be the first to know about Travelex happy hours, you can sign up to the email list or follow Travelex on Twitter and Facebook to stay updated.

Travelex: How to reload cash passport?

If you already have a cash passport card, you can reload online using the Travelex website. All you need to do is use the reload calculator, submit your cash passport details and choose how much you want to reload onto the card. If you need to check your card balance, you can do this by logging into your online account. There is also a cash passport app to help you keep track of what you spend using the card. Each cash passport has different limits depending on which type you choose, so double check online before you go to top up.

About Travelex

Travelex was founded by Lloyd Dorfman in 1976. By 2000, it had expanded considerably, buying Thomas Cook’s foreign exchange division. However, by 2010 the company had experienced significant losses as a result of interest payments on large debts. Following the losses, the company sold various parts of its business, such as its money transfer operation to Western Union and it’s card payment division to Mastercard in order to help reduce debts.

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