Train Line Contact Number

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0333 202 2222

Trainline phone Line Opening Hours:

Department Opening Hours
Head Office Monday – Saturday: 9am – 4pm
Sunday: Closed

Trainline Head Office Address:

Department Address
Head Office 50 Farringdon Road, London, EC1M 3HE, England

Reasons to Call the Trainline Number

Call the Train Line if you need to:

  • Get help planning a train journey
  • Check changes to train timetables
  • Keep up with live train departures and arrivals
  • Report a problem with recovering pre-booked train tickets
  • Get help with paying for or collecting pre-booked train tickets
  • Request a refund on your tickets
  • Change your journey details, such as route, station, or switching to an open ticket.
  • To make a complaint about the customer service you have received
  • To make a complaint about a train you have travelled on
  • To report delays to your journey


The Trainline is a website that allows you to buy train tickets online for journeys all over the UK, they usually offer the cheapest fare available and the price will usually increase the nearer you are to your travel date when you book your ticket. The Trainline homepage allows you to search for the exact time and date you request a train and allows you to add any travel additions such as a 12-25 railcard which will allow you to receive discount. When you hit search, the available trains and their journeys that are closest to the times that you requested will appear along with prices for either a single or return journey. The cheapest journeys are often highlighted in yellow and usually tell you how many tickets are remaining for certain journeys in particular. If you would prefer, the option to travel first class appears under the standard fare and you can also select to book ‘anytime tickets’ which, although considerably more in price, are refundable and do not tie you down to a certain train in particular. The great thing about using the Trainline website is being able to compare prices for different times – you may be able to save a considerable amount of money simply by adjusting your journey times slightly. If you click on the journey that you wish to book you will be given a journey breakdown and shown any changes that you may need to make during your journey, as well as connecting times. Once you are happy with your journey, if you have booked a standard, non-refundable ticket the Trainline will allocate you with a seat at random on the train. You do not get to pick these seats but can specify if you have a preference such as a seat at a table or an aisle or window seat. You will then be asked to select where you would like to collect your tickets; either from a self-service machine at the station that you are travelling from, delivered to you in the post or printed from a computer as an e-ticket. Once this has all been selected you will receive a confirmation email with a reference number, you must keep hold of this reference number as you will need this if you are printing your tickets at a station. If you have lost this then don’t worry, all of your journeys can be viewed from your Trainline account which you can access by logging in using a username and password on the Trainline website. If you have booked with the trainline in the past you can log into your account for a quick booking of future tickets and if this is your first time purchasing your tickets you will be asked to create an account so you can view all of your booking information, including the times of your journeys. If you have forgotten these login details then please call the contact number and someone will be happy to assist you.

The Trainline App

If you want to make booking your train that little bit easier, you can download the Trainline app from the app store which will save all of your information and so if you are regular train user, you can book the same train over and over again without having to input the dates and destinations. The app also acts as a mini storage of all of your upcoming journeys on your phone so you can view them and their reference numbers whenever you need to. Buying tickets on the go has never been made easier. Need to catch a last minute train? Don’t want to wait at the ticket office? You can use the app to book your tickets in seconds from as little as ten minutes before your journey. The smartphone app is available to download for both android and iPhone

The Trainline Tickets

The Trainline offers different types of tickets, for the same journey and so it is important that you choose to buy the one that suits you. First of all, the tickets come in two dtrainline seat reservationifferent classes with first class being available on most journeys. Secondly, there are three different ticket types available on all journeys and these are advance, off-peak and anytime. Advance tickets have to be used at the time that you chose when you booked the ticket and they cannot be cancelled for a refund. You can use a railcard with these tickets and then can be changed if you need to change the time or date of your journey. Off-peak tickets are available for journeys outside of rush hour. You cannot travel at any time with these tickets but you can break your journey if this is easier/quicker whilst traveling. These tickets are also non-refundable but you can change them for a small fee. If you want to pay slightly more for a ticket and be assured that you can cancel and change it free of charge and also use a railcard on these journeys. All tickets include seat reservations.

Questions You May Wish to Ask the Trainline

“1. Do I need to book in advance when booking with the Trainline?”

  • Whilst you can book train tickets with the Train Line at any time, it is recommended you book as far in advance as possible to make the best savings. The further ahead you book, the more you can save – though some savings go right up to midnight the day before travel.
  • If you are flexible about when you travel, you are more likely to get a cheaper deal. Simply use the Best Fare Finder tool on the Train Line website.
  • With the Ticket Alert feature, customers can receive alerts when tickets for their desired journey go on sale. Simply sign up on the Train Line website.

“2. How do I get my tickets after I have purchased them?”

The Train Line offers customers several ways to grab their tickets after they have been purchased, including collection from self-service machines; printing at home; postal delivery or mobile tickets.

  • To collect your tickets from a self-service machine, you will need your collection reference number and the card you used to pay for the tickets. You can collect your tickets at any of the 1000 stations in the UK – not just the station you selected.
  • If you opted for postal delivery, the delivery timescale will depend on which delivery option you chose. You can track your delivery using the Train Line’s postal tracking service – all you’ll need is your booking reference.
  • Bear in mind that Print Your Own tickets can only changed on certain routes, and an admin charge will usually apply. You can print tickets for other passengers or choose one lead passenger whose name will appear on all Print Your Own tickets.

“3. I have booked tickets but my travel plans have changed. What should I do?”

  • If you are no longer able to travel after making your booking, or your travel plans have changed, your ticket type will decide the options available.
  •  Advance tickets are non-refundable, but you can change the date and time for a £10 fee per ticket. Starting and destination stations must stay the same.
  • You can get a refund for any Anytime or Off-Peak ticket, but a £10 charge will apply per ticket cancelled. These tickets are also not restricted to a specific train, so you may be able to use them at an alternative journey time.
  • All refunds and booking changes can be made by logging into your Train Line account, or over the phone by calling the Train Line contact number.

About The Trainline

The Train Line was established in 1999 and has since sold affordable train tickets to more than 10 million travelers. With a mission to help customers make savings on rail travel, the Train Line works with numerous major train line operators, stations and providers to offer access to 213 million fare and journey combinations. As well as being flexible in its approach to train fares, the Train Line also strives to make every aspect of its service easy, useful and stress-free. This includes allowing customers to see the cheapest dates and routes available, and offering various ways of getting their ticket safely to them.


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