Thomas Cook Contact Number

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01733 224808

Thomas Cook Opening Hours

Department Opening Hours
Customer Service 8:30am-11:30pm, 7 days a week

Thomas Cook Head Office Address

Department Address
Head Office Thomas Cook Group plc
3rd Floor, South Building
200 Aldersgate

When Should I Use The Thomas Cook Contact Number?

You should use the Thomas Cook Number for queries about:

    • Difficulty pre-booking your seat
    • Problems printing your boarding pass
    • Changing your booking
    • Making a complaint
    • Cancelling your booking

How Do I Check In Online For My Thomas Cook Operated Flight?
Are There Any Added Extras I Can Get For My Flight?
Do I Get An In-Flight Meal On A Thomas Cook Flight?
Where do Thomas Cook fly to?
Who owns Thomas Cook?

Manage your booking with Thomas Cook

You can log in to view your booking with Thomas Cook over on their website. You can also book your seats for your flight, as well as find information regarding hang luggage and hold luggage allowances. If you cannot find the information you are looking for on their website, we advise ringing the number above. We can connect you to a member of staff who can process your question or theory further.

Your nearest Thomas Cook store

If you would like to head to your nearest store to speak to a representative, or browse the catalogues on offer in store, you can do so with the Thomas Cook store locator. Simply enter your post code and a list of your nearest Thomas Cook stores will appear on the screen. From here you can find their number and address in order to plan your journey.

Thomas Cook FAQ’s

The majority of the people who ring the Thomas Cook Contact Number ask the same sort of questions about similar topics.  Here are a few of the more frequent questions and potential answers.

City Escapes with Thomas Cook

If you are looking for a more remote or exciting fun-filled holiday, Thomas Cook may be perfect for you. In addition to their holidays away in the sun, the company also offer their customers city breaks. To find the perfect break for you, head on over to the Thomas Cook city breaks page. From here you can browse locations and whether you can fly with Thomas Cook from your local airport. If you sign up for an account with Thomas Cook, or you have booked with Thomas Cook in the past, you may receive email updates regarding new incoming offers. This means that you will be the first person to check out offers from the company. For more information on this service, ring the number above and we will put you through to a member of staff.

How Do I Check In Online For My Thomas Cook Operated Flight?

When departing from the UK, online check in opens 48 hours before your flight departs. The online check in option will close 25 hours prior to your flights departure.

When returning back to the UK, online check in is only available at a small number of airports. If your airport is one of them, it will be confirmed in the “Manage My Booking” section of the Thomas Cook website.

At the moment, it isn’t possible to use online check in for Long Haul destinations. These include:

  • Mexico
  • Cuba
  • Dominican Republic
  • USA

Are There Any Added Extras I Can Get For My Flight?

If your flight is for a special occasion, such as a birthday, honeymoon or anniversary, you might decide you want to make your flight extra special too. Thomas Cook offers celebration treats and VIP treatment to help make your journey even more memorable.

In order to book these lovely extras, you will need to ring the Thomas Cook Number at least 3 working days in advance of your flights departure date. They can be booked as early as the day you make your reservation.

Do I Get An In-Flight Meal On A Thomas Cook Flight?

It varies from flight to flight, but you can add on an in-flight meal if you aren’t already entitled to one with your booking.

There are a range of meal options available, including vegetarian, vegan, diabetic and gluten free dishes.

If you haven’t ordered a meal, you can add them onto your booking from the date you make your reservation, up to 3 working days before your flight departs.

If you have any other queries, you should ring the Thomas Cook Customer Services team and someone will be able to help you.

Where do Thomas Cook fly to?

Thomas Cook fly all over the world. To find information on all destinations Thomas Cook fly to, visit their explore page. Here you can also search for specific destinations and explore destinations on an interactive map. For more information on a certain destination with Thomas Cook airlines, ring the number above and we will put you in contact with a member of staff.

Who owns Thomas Cook?

Thomas Cook is owned by the Thomas Cook group.

More About Thomas Cook

Thomas Cook was originally founded as Thomas Cook & Son, by Thomas Cook, who was a cabinet marker. The original company was succeeded by Thomas Cook AG, which has since transformed to become Thomas Cook Group plc.

Thomas Cook offers holiday services that include charter and scheduled passenger airlines, hotels and resorts, cruise liners and package holidays. These are offered for a wide range of worldwide destinations and the company has around 31,000 employees.

Below is a video uploaded to the Thomas Cook youtube channel. For more videos like this, click through below and you will be taken to their channel. If you would like more information on Thomas Cook and cannot find it on this page, we advise ringing the number above. We will put you in contact with a member of staff who can process your query or question further.


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