0343 222 1234
Transport for London Opening Hours
| Department | Opening Hours |
|---|---|
| Customer Service | 8:30am-11:30pm, 7 days a week |
TFL Head Office Address
| Department | Address |
|---|---|
| Head Office |
TfL Customer Services4th Floor |
Reasons to use the TfL contact number:
- To find out about any delays to services.
- To get more information about planned maintenance works/strikes.
- To find out about fares.
- To enquire about a refund.
- To enquire about a replacement service.
- To find out more details about the congestion charge.
- To get more information on the benefits of having an Oyster card.
I’m travelling on both the District Line and the Overground. How can I find out if there are any delays?
How can I find out where to hire Barclays Cycles?
What is an Oyster card? Is it cheaper than paying for individual tickets?
How much is the Congestion Charge? Where does it apply to?
I purchased a Visitor’s Oyster Card and haven’t used all the credit. I can’t see myself returning in the near future, what can I do with the remaining credit?
Plan a journey with Transport for London
You can use the Transport for London website in a number of ways. Its main use today is for those with Oyster cards who wish to check their remaining balance and top up their cards easily from home, instead of using busy city centre points. To top up your Oyster card, simply register with TfL and enter your details, along with the details of your Oyster card. From there you will be able to update the balance on your card via credit or debit cards. You can also view past journeys with this service.
Transport for London service updates
If you would like to check the status of your upcoming journey with Transport for London, or you would like to find out why your train is late, you can do so over on their website. From here, you can search for specific tube and train lines, as well as find information on why certain services may be delayed. You can also find out information about upcoming delays or planned closures on your train line. If you cannot find the information you need, ring the number above and we will put you through to a member of staff at Transport for London.
Transport for London Map
For interactive maps from Transport for London, visit their interactive maps page. Here you can find all the latest information on transport maps and more. If you cannot find the information you need, ring the number above and we will put you through to a member of the customer services.
TfL Frequently Asked Questions
I’m travelling on both the District Line and the Overground. How can I find out if there are any delays?
To find out about delays on all of the lines, go to the TfL website and click ‘Status Updates’. If there are any problems on your proposed line of travel, the website can tell you exactly whereabouts the problem is and help you re-plan your journey.
How can I find out where to hire Barclays Cycles?
There are interactive maps available on the TfL website which tell you where you can hire the bikes. You can also use the maps to find out where the Overground runs to, what line you should use for the tourist attractions and more.
What is an Oyster card? Is it cheaper than paying for individual tickets?
Oyster is a smart card which you can use to pay for all of your travel including bus, tram,tube, overground and more. You can top it up with pay as you go credit or set up auto top up so that you never run out of credit. You can also add student discount and other concessions.
How much is the Congestion Charge? Where does it apply to?
The Congestion Charge is £11.50 daily charge for driving a vehicle within the charging zone between 7am and 6pm Monday-Friday. The Congestion Charge applies throughout most of central London from Westminster to Finsbury, Mayfair to Spitalfields. A full map is available on the TfL website. You can pay this automatically and save money.
I purchased a Visitor’s Oyster Card and haven’t used all the credit. I can’t see myself returning in the near future, what can I do with the remaining credit?
Don’t panic, you can pass the card on to a member of family or a friend. If this is not an alternative, you can apply for a refund by posting your card to the TfL head office.
About Transport for London
TfL was created back in 2000 as part of the Greater London Authority. Although it is most known for the London Underground, TfL did not take responsibility for that part of the network until 2003. The body is controlled by a board whose members are chosen and appointed by the Mayor of London. It is officially a branch of the government which governs transport throughout London, including cycling and bus transport. After the July bombings in 2005, the Transport for London staff were recognised for their efforts in helping victims and re-establishing a transport system so soon after the horrific events.
In 2008, alcohol was banned on all public transport by the Transport of London. This was received very well and saw an almost 20% decrease in crime in public transport in the following years. The Transport for London is constantly committed to the safety of the public on all transport systems and aim to make everyone feel safe on all lines. It was reported in 2010 that 90% of sexual assault cases on London transport goes unreported. The TfL want to address this, and urge victims to come forward in a bit to prevent future attacks.
The Head Office can be found in Windsor House in the City of Westminster. It also has a separate office for surface transport.
Below is a video uploaded to the Transport of London youtube page, for more videos, click through below.
