Premier Inn UK Telephone Number

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0333 003 0025

Premier Inn is one of the UK’s largest hotel brands with over 650 locations based around the country. Whether you are about to embark on a trip or you have just returned from one, you might need to call the Premier Inn customer service team for help, advice and enquiries.

When Might You Need To Call The Premier Inn Customer Service Telephone Number?

Here are some of the reasons why you might wish to call Premier Inn Customer Service:

  • If you have issues with your booking or payments.
  • If you have an enquiry about your stay.
  • If you need help finding the location of your Premier Inn hotel.
  • If you want to find out more about the facilities available.
  • If you need to make a complaint about your stay.

Premier Inn Opening Hours

Department Opening hours
Premier Inn 8am-10pm Monday to Saturday and 9am-10pm on Sundays

Premier Inn Head Office

Department Head Office
Premier Inn Premier Inn­­
Central Reservations
Oakley House
Oakley Road

Premier Inn Locations and Services premier inn

Premier Inn has a number of locations across the UK- whether you need to be in the city centre, out of town or next to an airport or tourist attraction- there’s sure to be a hotel nearby. If it’s a special concert you’re going to, a football match or a festival, there will be a room for you.


London can be a minefield for hotels, but Premier Inn has locations in many corners of the city such as Westminster Bridge, Tate Modern, Earl’s Court, Hackney and Wembley all at an affordable price.


Whether you’re heading to Manchester to see one of the city’s top football teams, a concert at the Phones 4 U Arena or you just fancy a city break, there will be a Premier Inn for the occasion. Locations include Manchester Central, Deansgate, Arena/Printworks, Salford Quays/Media City and Old Trafford.

Edinburgh EDIPTI.ImageRef.childrenbodyxmlimagelistsys.39969.FullImageRef

Off to Edinburgh for the festival? Perhaps you just want to soak in the culture. Put your feet up in a comfortable room at the Premier Inn in the following locations: Princes Street, Haymarket, and Waterfront.



There’s nothing worse than staying in a hotel with an uncomfortable bed or one which doesn’t have the kind of pillows that you like. In the Premier Inn, you don’t have to worry about that. Room features include:

  • Luxury king-size Hypnos bed.
  • Choice of firm and soft pillows.
  • Powerful showers and baths.
  • Freeview TV.
  • WiFi and a desk in case you need to work in your room.
  • Imperial Leather shower gel, tea and coffee making facilities, hair dryer.
  • Blackout curtains for a great night sleep.

Around the hotel premier inn bar

A restaurant and bar serving breakfast (continental or full English) lunch and dinner plus snacks and refreshments.

A front desk which is manned 24 hours a day.

Rooms adapted for guests with disabilities.

Check In

Speedy check-in desks have been installed at some larger hotels in order to reduce the amount of time that it takes for you to check in. To use these machines, you will need the name of the person with the reservation and your reservation number. If you booked by credit or debit card, you can use this to retrieve the details of your booking.

Restaurants Thyme_restaurant_at_the_Premier_Inn

Premier Inn have joined forces with some of the biggest names in the restaurant industry so that you know you will always get a tasty meal at the beginning or end of your day. The restaurants vary per location but some of the names include Beefeater Grill, Table Table, Brewers Fayre, Taybarns, and Thyme. Some hotels also have a Costa Coffee on the site so that you can get your caffeine fix. In some locations, you may also find a TGI Fridays or Harvesters.

Frequently Asked Questions About Premier Inn

Here are some of the frequently asked questions customers enquire about prior to or after staying at a Premier Inn hotel:

How do I cancel or amend a booking?

You can cancel a booking any time up until 1pm on the day you are expected to arrive. You will be charged for the full night’s stay after this time. This can be done by calling our Premier Inn telephone number or visiting the hotel’s official website. You will be given a cancellation reference number when you do this which must be kept safe. You may also amend the details or you booking if you chose the Premier Inn flexible rate. This means you can change the date of your arrival, the breakfast and dinner options, or the number of rooms and guests.[/toggle]

What is available in a Premier Inn room?

Every Premier Inn includes a double bed and duvet, an en-suite bathroom, a remote control operation television, facilities for making tea and coffee, a desk area, hairdryers, and irons. You can also enquire about hiring cots from the front desk. Standard rooms allow for two adults while family rooms allow for two adults and two children.[/toggle]

What are the policies on assistance dogs and smoking?

All Premier Inn hotels have a no smoking policy enforced throughout the hotel, including on e-cigarettes . Pets are not allowed in Premier Inn hotels with the exception of assistance dogs such as guide dogs.

More About Premier Inn premier_inn_gatwick

Premier Inn was originally known as Travel Inn when the brand was launched in 1987. The name was changed when its owners, Whitbread, purchased Premier Lodge in 2004 for over £500 million. They rebranded all of their hotel chains as Premier Travel Inns after this, which were later shortened to just Premier Inn.

Premier Inn also have their restaurants within the hotel. They are generally run by a chain that is also owned by Whitbread such as Table Table, Beefeater, and Brewers Fayre. The hotel chain also has locations set outside the UK in places like the Republic Of Ireland (near Dublin Airport), India (80 hotels that were built after a joint venture with Emaar MGF) and United Arab Emirates (800 rooms created in a joint venture between them and the Emirates Group).

Most searched for questions regarding Premier Inn

Which Premier Inn is best for Manchester Airport?

The closest Premier Inn hotel to Manchester Airport is the Premier Inn Runger Lane North. It is less than a mile away, making it the perfect place to stay before a long flight.

Who supplies Premier Inn beds?

Premier Inn beds are made by Hypnos and they are now available for the public to buy.

What is Premier Inn check out time?

The latest time that you can check out is 12pm on your departure date.

What do Premier Inn rooms have?

Premier Inn rooms have the following features: kingsize Hypnos bed, power shower, Freeview TV, free WiFi, tea/coffee making facilities, blackout curtains and a hairdryer.

What is Premier Inn Hub?

The Premier Inn Hub is a new urban hotel with upgraded features such as a smart TV, monsoon shower, shower gel, and superfast wifi.


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