National Express Contact Number

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0844 375 3139

national express contact number

National Express is perhaps the most well known operator of intercity coach services. It provides services across England, Scotland and Wales as well as services to some European destinations.

Other National Express Contact Numbers:

National Express Phone Number
Head Office  0844 375 3139
National Express Complaints  0844 375 3139
Customer Services  0844 375 3139

National Express Opening Hours

Department Opening Hours
Customer Service 8:30am-11:30pm, 7 days a week

National Express Head Office Address

Department Address
Head Office National Express Group PLC
National Express House
Mill Lane
Digbeth
Birmingham
B5 6DD
Registered No: 2590560

Why would I need to use the National Express Contact Number?

    • To book a seat for a journey.
    • To request special assistance.
    • To re-arrange or cancel an existing booking.
    • To make a complaint about the service you’ve experienced.
    • To purchase a Coachcard.
    • To book an airport transfer.
    • To find out live travel information including the livery of your coach and road closures.
    • To request a refund for a cancelled or delayed journey.
    • To book a hotel deal.

What destinations does National Express travel to?
What is a Coachcard and who do they benefit?
What time do I have to be ready to get on the coach for?
How do I arrange assistance for the journey?
How much luggage can I take onboard the coach?
What happens if the weather is bad? Will the coach be running?

National Express Airport Travel

If you need to book travel to an airport through National Express, you can do so over on their website. You can book travel to London Heahtrow, Gatwick, Standsted, Luton, Manchester, Cardiff and Bristol airports. If you need more information regarding airport travel with National Express, ring the number above and we will put you through to a member of staff.

National Express Destinations

You can find a list of locations and daily deals on the National Express Destinations page. If you would like to find a specific route or destination through National Express, you can also do so through this service. Simply type in your destination and where you would like to travel from, and you will soon see a list of offers stating available dates and times for your prospective journey.
Offers with National Express start from as little as £5 one way. If you can’t find the route you would like to purchase, ring the number above and a member of staff from National Express will help you find your ideal booking.

Change your booking with National Express

national express contact numberIf you have made an error on your booking, or would simply like to view your booking again before you travel – simply visit their dedicated page for booking and enter your ticket number. Your ticket number can be found on your email confirmation. From here, you can cancel your tickets, change your reservation or simply print off your reservations for future travel with National Express. If you cannot find your ticket number, or you cannot change your reservations online, ring the number above and a member of staff from National Express will guide you through what to do.

National Express Hotel Deals

National Express work closely with booking.com to create hotel and travel deals that are suited to you. Clicking through the hotel deals tab on the National Express website, you will be redirected to the booking.com website. From here, you can search the latest and best deals suited to your travel and journey requirements. If you cannot find your desired hotel or destination on the website, we advise calling the number above and speaking to a customer adviser from the National Express team.

National Express FAQ’s

What destinations does National Express travel to?

National Express travels to hundreds of towns and cities up and down the UK. Just some of these include Bath, Newquay and Glasgow. As well as this, commuters from central London and the surrounding areas can take advantage of airport transfers. National Express has a partner company which travels to some major European destinations including Paris and Amsterdam. The company also puts on special coaches for some of the biggest events including Glastonbury Festival.

What is a Coachcard and who do they benefit?

A Coachcard is a discount card which allows you to save money on travel. There are different Coachcards for every age bracket including young people, seniors and families. They act in a similar way to railcards, except there are often no restrictions in terms of peak times for Coachcards.

What time do I have to be ready to get on the coach for?

You should always aim to arrive early before travelling. National Express advises arriving 10 minutes before your coach is due to leave. This ensures the driver has enough time to get everyone’s luggage on board and set off on time.

How do I arrange assistance for the journey?

To arrange assistance for your journey if you are disabled, you should call the number shown above 36 hours before your coach departs.

How much luggage can I take onboard the coach?

You can take on the coach two medium sized suitcases, each weighing no more than 20kg as well as a small piece of hand luggage.

What happens if the weather is bad? Will the coach be running?

National Express aims to run its services whatever the weather. However, when services are unable to travel there will usually be a notification on the website. You can also call the Customer Service line which may provide a more up to date answer.

About National Express

National Express was founded in 1972 as a predecessor to the National Bus Company. Although the brand name was National Express, many services were run by local bus companies, and this is still the case today for some shorter term services. For many years, National Express faced little competition in the long distance market until Stagecoach launched Megabus, who became known for their £1 fares. The company headquarters can be found in Birmingham above the coach station.

Below is a recent video uploaded to the National Express Youtube channel. For more videos from National Express, click through below and you will be redirected to the National Express youtube channel. For more company information, if you have any questions regarding National Express services, ring the number above and we will put you through to a member of staff from the customer services team. From there they will be able to take your query further.

 

 

 

 

 

 

 

 

 

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