First Great Western Customer Services

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0844 453 0168

A First Great Western train

First Great Western is a train company in Britain. The company provides the majority of commuter services from Central London to Greater London and the surrounding areas. It also operates regional services throughout South West England.

Other First Great Western Contact Numbers:

First Great Western Phone Number
Head Office  0844 453 0168
First Great Western Complaints  0844 453 0168
Customer Services  0844 453 0168

First Great Western Opening Hours

Department Opening Hours
Customer Service 8:30am-11:30pm, 7 days a week

First Great Western Head Office Address

Department Address
Head Office First Great Western
1 Milford Street
Swindon
Wiltshire
SN1 1HL

Why would I need to contact First Great Western Customer Services?

    • To book tickets for a rail journey.
    • To get live journey updates including arrivals and delays.
    • To purchase a season ticket.
    • To check for problems on your route.
    • To see if there is any maintenance planned in your area.
    • To make a complaint about the service you received, be it at a station or on board the train.
    • To book assisted travel.

How can I change my ticket for a later journey?
I’ve left my bag on the train. How can I try to get it back?
My train was cancelled so I have decided not to travel. How can I get a refund?
My train was delayed by almost two hours due to a fault with the train’s brakes. Am I entitled to compensation?
I require assistance getting on the train due to being in a wheelchair. How do I arrange this?

Planning a journey with First Great Western

first great westernOn the First Great Western website, you can search for tickets, buy railcards and season tickets, find out about assisted travel, and view train timetables. If you are planning a journey with First Great Western, you can easily search through their destinations and book without any booking fees.
The Two Together railcard allows for two people to travel together and save a third on tickets for one year. You can also purchase 16-25 year old on the First Great Western website, which saves you a third on rail travel for up to three years. If you would like more information on railcards and savings with First Great Western, ring the number above and we will transfer you to the relevant department.

First Great Western Travel Updates

If you need to receive travel updates, or are wondering where your train is, First Great Western has live travel updates on their website. You can check the live map to track your train, check if there are any changes to your journey, and also check for planned distrubance on your line. This way you can plan ahead in the event of your train being delayed. For more information on a train service from First Great Western, ring the number above and we will put you in contact with a member of staff who can help you further with your query.

First Great Western Destinations

With First Great Western, you can travel to a number of excellent destinations in the UK. For example, you can travel to the amazing Bath, The Cotswolds, London city centre, Somerset and South Wales. You can find a full list of all the travel destinations with First Great Western over on their website. They also have handy guides to traveling in these places, as well as advice and tips on the best places to eat and drink the area. Full price lists can also be found on this part of the website, or by clicking “make a booking”.

First Great Western FAQ’s

How can I change my ticket for a later journey?

If you change your travel plans after purchasing a ticket, you may need to purchase a new one or pay an extra fare or add an administration charge. You can usually change your ticket at a ticket office in the station, by phone or on the website.

I’ve left my bag on the train. How can I try to get it back?

Due to the nature of the rail network and the amount of train companies, if you have left something on the train you may need to contact several companies. However, by contacting Lost Property they can put you in touch with the appropriate operator. If you have left it at the station, it will most likely be sent to the Bristol head office where you can collect it or have it sent to you for a fee.

My train was cancelled so I have decided not to travel. How can I get a refund?

You can claim a full refund if you have decided not to travel due to a cancelled/delayed train. You must do this within 28 days of your ticket expiring. If purchased via the website, you can apply for a refund online.

My train was delayed by almost two hours due to a fault with the train’s brakes. Am I entitled to compensation?

If your train was delayed for more than an hour, you are entitled to claim the price of the ticket for that part of the journey i.e. 50% of a return journey or 100% of a single in National Rail Vouchers. If you were delayed by more than 2 hours, you are entitled to a cash refund.

I require assistance getting on the train due to being in a wheelchair. How do I arrange this?

You can arrange assisted travel by applying online and filling out a short form detailing the assistance you require.

About First Great Western

First Great Western was first formed following the privatisation of British Rail. Today, it is the key operator for Cornwall, Devon, Somerset, Berkshire, Bristol, Gloucestershire and Wiltshire. The company is currently in the process of electrifying some of its lines, including all along the main route from London to Bristol. At the moment, the majority of the network is not electrified. The project is known as the 21st modernisation of the Great Western Line.

Below is a recent video uploaded to the First Great Western youtube channel. For more videos from the channel, click through below:

 

 

 

 

 

 

 

 

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