0203 451 2693
Fist Choice Phone Line Open Hours
|Mon-fri||9 am – 9pm|
|Weekend||Saturday: 9am – 8pm
Sunday: 10 am – 5pm
First Choice Head Office Address
|First Choice||5 The Enterprise Centre
When Would I Need The First Choice Contact Number?
Questions you might have about First Choice might be about:
- Arranging assistance at the airport
- Missing your flight
- Changing your flight details
- How to make a complaint
- Problems viewing your holiday information through your online account
First Choice Online
First Choice is known as the ‘home of all inclusive’ and offer affordable all-inclusive getaways for the whole family, for different occasions. Their website is extremely easy to navigate and lets you search for your ideal destination and the ideal date you would like to book your holiday, as well as your most convenient airport to fly from. If you are taking a child or children with you, they will qualify for a child’s ticket as long as they are under the age of 17. If you want to book a holiday but have no specific requirements or do not wish to travel to a specific place, you can always view the offers that are featured on the First Choice home page, which show deals for certain destinations, travelling on certain dates. They also have occasional discount codes that can save you up to £100 on your holiday, so it is worth checking before you book. If you fancy a last minute escape, First Choice will be more than happy to help you out with last minute bookings to some of the most popular destinations. If you are struggling with what to choose, take a look at First Choice’s lists of their top five resorts and destinations. If you would like further information on some of First Choice’s best holidays, or you are having problems using the website to book your holiday then please call the First Choice contact number where an adviser will assist you in finding the best holiday for you and your family. Once you have selected your First Choice holiday you will be asked to create an account with a username (usually your email address) and a password of your choice. Once this has been created you can log in at any times to review your booking(s). You will also be required to log back into this if you wish to cancel, change or add people onto your booking.
First Choice Check In
Online check-in is now used by many holidaymakers as a quick and easy way to avoid airport queues and ensure that the beginning of your holiday runs as smoothly as possible. If you check in online for your First Choice holiday and do not have any bags to put into the hold, you can proceed straight through to security, once you arrive at the airport. Checking in online is simple and you simply head over to your account which can be found on the top of the web page, and log in using either your flight number (which can be found at the top of your confirmation email) or your email address, along with your password. Once you have logged into your account, you will be shown your bookings and you can click the option to check in. You will have to check in individually for all of the people on your booking. Once you have checked in and have been presented with your boarding passes you will be asked to print these, ready to show them at the airport. If you have baggage that needs to be put in the hold you will still need to approach the check-in desk and show your boarding passes but having already checked in will save you a lot of time. Alternatively, if you have checked in online from your smartphone then you will not need to print your boarding passes and you can display them on your phone when boarding the plane. Please ring the contact number if you find that mobile boarding passes are not available on your route.
First Choice Baggage Allowance
During the booking process, you will be told exactly how much baggage allowance you will get with your particular holiday and flight. Baggage allowances usually vary between 15kg- 20kg per person per booking and if you need anything extra you will need to add it on yourself, for a fee. For a list of fees for additional baggage, or what to do if your baggage is over the weight allowance, please call the contact number and someone will be happy to assist you. Hand luggage is also included in your booking, one bag per person weighing no more than 10kg is allowed.
First Choice Refunds and Cancellations
All of the booking terms and conditions can be found on the First Choice website, or you can call the contact number if you are thinking of cancelling or rearranging your holiday booking or if you have booked online you can also log back into your account and follow the instructions to cancel. If you booked your holiday through a First Choice shop then any rearrangements will need to be made via the travel agency. Some of First choice’s holidays are refundable but it often depends entirely on the circumstances so you would have to either call the contact number or check the terms and conditions online to find out if you can get a refund for your booking. If First Choice do refuse you a refund and you have travel insurance, always check this to see if you are eligible to claim any money back in the event that you need to cancel your holiday. First Choice does allow amendments to bookings but they are usually subject to an amendment fee, again, depending on the circumstances. All amendments to bookings can be made via the manage my booking service on the First Choice website. If you ring the contact number please be sure to have your booking reference to hand for any changes you wish to make.
Frequently Asked Questions
“Can I Arrange Assistance At The Airport?”
Yes you can, as long as you inform First Choice before you begin your journey.
You can book assistance at the airport the the online check-in service. After you have logged into your account, you will need to select the Special Requests option. In this section, you can give details of the sort of assistance you or someone your travelling with will need. In this section, you can also inform First Choice if you plan to take a wheelchair on board the flight and they will pass the information you provide them with on to those who provide assistance at the airport.
“I Booked My Holiday Online, Can I Make Payments Towards It In-Store?”
Yes, you can make payments towards your holiday in Thomson travel shop, even if you made your holiday booking online. You can also use the “Manage My Booking” section of the First Choice website and the First Choice Number to make payments as well.
“Can I Take Baby Milk And/Or Food In My Hand Luggage?”
Yes, you are able to carry liquid baby food or baby milk that is either pre-packed or made up at home in your hand luggage. If a member of your party also has any special dietary requirements and needs to have certain foods on them that are essential to the flight or holiday, these can also be carried in your hand luggage.
You should give any food or baby milk to staff at airport security when you are due to go through, as these items will be screened separately.
There are no restrictions on solid foods, such as baby milk powder that is to be mixed during your holiday. There is a possibility that these types of food may also be tested at airport security.
If you have other questions, you should contact the First Choice Customer Services team, who will be able to help you further
About First Choice
First Choice was originally founded as Air 2000 in 1987. The size of the fleet was 28 aircraft’s that would travel to destinations in Europe, North America and Africa. The main operating bases for the company were found in Manchester, Gatwick and Glasgow Airports.Air 2000 became First Choice Airways in 2004 and expanded it destination range to cover more than 60 locations around the world from 14 British and Irish Airports.
First Choice also has a holidays division, specialising in all-inclusive package holidays- flights, hotel and transfers.
The operating bases for First Choice are at:
- Belfast International Airport
- Birmingham International Airport
- Dublin Airport
- East Midlands Airport
- Exeter International Airport
- Glasgow International Airport
- London Gatwick Airport
- London Stansted Airport
- Manchester Airport
Its focus cities are found at Cork Airport, Edinburgh Airport and Leeds Bradford International Airport.