Arriva Bus Customer Services

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0344 800 4411

Arriva is a public transport operator based in the United Kingdom. Contrary to popular belief, Arriva operates train, tram, coach and waterbus services alongside its regional bus operations. Arriva has operations in 14 countries across Europe.

Why would I need to call Arriva Bus Customer Services?

  • To get live service updates.
  • To find out which type of tickets are available and which is best for you/your journey.
  • To get help with the Arriva bus app.
  • To find out about free bus travel for older people.
  • To find out about greener journeys.
  • To get assistance planning your journey.
  • To find out about the Trade your Transport scheme.
  • To find out about how much you can save when swapping driving for the bus.
  • To find out about accessible travel.

Arriva Bus Frequently Asked Questions

 Where can I purchase tickets for Arriva journeys?

There are several ways to purchase tickets. These are:

Online- You can buy online and get your tickets delivered by post or to your mobile.

Shop- You can buy tickets for your journey from your nearest Paypoint outlet.

Mobile- Register for the m-ticket service and you can buy tickets on your phone.

On the Bus- You can buy tickets for your journey directly from your driver.

What types of tickets are there?

There are several types 0f tickets available such as single tickets for a one way journey, day saver tickets for unlimited travel within a specific zone, family saver tickets for groups of people with children, annual saver tickets for the whole year, student saver tickets and tickets for people over 60.

Are there specific tickets for students?

Student Saver tickets are available for students studying at a range of Further Education establishments. Prices and finer details vary within areas. Deals can include tickets from a term at a time or savings across the whole academic year.

I haven’t used a bus in a while. How do I get on and off?

As the bus approaches your stop, you will see the number and destination of the service on the front. In order to stop the bus, simply hold out your arm to signal to the driver that you want to get on. More buses nowadays have little or no entrance step so its easier to get on with a pushchair or wheelchair. When you want the bus to stop, press the bell once in plenty of time and remain in your seat until the bus comes to a stop. Don’t forget to say thanks when you get off!

How do I get my free bus pass if I am a pensioner?

You need to contact your local council in order to get your free travel pass.

About Arriva

Arriva is a public transport company with headquarters in Sunderland. The company operates bus, train, coach, tram and waterbus services in 14 European countries. Data in 2013 showed that the company employed almost 56,000 people and operated around 1.5 billion journeys. The company was founded in 1938 as a second hand motorcycle dealer. It wasn’t until 1980 that the company made its first foray into bus operations. The company truly came into its own in the 90’s following the privatisation of London bus services, as this allowed the company to purchase other businesses and build a larger network.